FAQ Accommodation / Frequent questions - the Treuscoat Estate in Brittany

You can book directly via our website, or by calling +33 (0)2 56 45 04 00.

No, we do not have a partnership with Smartbox or Wonderbox.

Yes, insurance SAFEBOOKING for the cancellation or interruption of your stay is suggested when booking.
In case of bad weather (yellow and orange warning levels for storms), the Estate reserves the right to switch you to a different kind of accommodation, if available, or to postpone your stay.

Credit cards, Haut Finistère vouchers and ANCV holiday vouchers are the payment means accepted within the Estate.

Pour les réservations effectuées par le biais des centrales de réservations en ligne avec paiement sécurisé, le montant du séjour sera débité de votre carte bancaire en intégralité à la réservation. Pour les réservations effectuées par téléphone ou par email via notre service de réservation, le montant du séjour sera réglé en intégralité par carte bancaire, virement bancaire ou chèque ANCV à la réservation. Ces deux derniers cas sont possible jusqu'à 21 jours avant la date de séjour : la réservation est bloquée en option pendant 7 jours. La réception du règlement dans ce délai validera la réservation. Attention quel que soit le mode de réservation : votre option de réservation peut être levée en cas de retard de paiement du séjour, le délai d’option étant fixé à 7 jours maximum. Entre 21 et 7 jours avant la date du séjour, un acompte de 30% est obligatoire pour bloquer l'option en attente du règlement. Le délais est de 7 jours également.

Our price includes the night’s stay in our accommodation, breakfast, freshly-made beds and full access to the Estate and the activities of the leisure park (some may cost extra, payment on site).

For information concerning booking cancellations/changes, please read our General Terms and Conditions of Sale. For all the offer "NON FLEXIBLE", they are not refundable and not changeable. All the stay request must be made by email.

Yes, so long as the accommodation booked can host them. Please inform us 24h in advance. Additional payment will also be required for the extra guest(s).

Information about how to get here is available on the page “How to get to the Estate”.

Yes. A car park is available just a few steps away from reception for any guests staying in our accommodation or here to enjoy an activity.

Yes, the Estate has a yurt (Clyde) available to reduced mobility guests. It has a parking space right next to it. Please make sur to inform the reception so we can prepare your stay.

- The "Ben Nevis" ecolodge is accessible by stairs, moving bridge and scale. Accessible from 12 years old only.

- The "Ben Lomond" ecolodge is accessible from 4 years old, via a staircase and a "monkey bridge" type walkway.

- The "Tinto", "Harris", "Nessie", "Kelso", "Dundee" and "Glasgow" ecolodges are accessible to children and can be accessed by stairs.

- The nid'îles "Skye" and "Iona" are accessible from 4 years old. You will have to venture into the suspended nets to access the ecolodge.

- The yurts "Clyde" and "Tweed" are accessible from the terrace. The yurt "Clyde" is accessible to people with reduced mobility.

Our estate is slow mobility only. You can access to your ecolodges by foot. Make sure to have light and practical luggage such as backpack for your confort.

Please read the page dedicated to each type of eco-lodge, to find out what equipment they each have.

Trousers and sport shoes are highly recommended for accessing some of our accommodation, walking in the forest and enjoying our Parcabout® circuit (see Parcabout® questions for the ideal outfit).

Upon arrival, meet our welcoming team at the reception. They will give you all the practical information about your eco-lodge and the Estate so you can have the greatest stay. For foreigner customers you will have to complet an individual police form compulsory in the french law.

On the day you leave, your eco-lodge must be freed between 9 am and 10.30 am at the latest, so we can clean it before our next guests arrive. The keys must be returned to the reception. You can however carry on enjoying the Estate and Parcabout® circuit all day.

Animals are not accepted in the Estate or accommodation.

The keys are handed over between 17h and 18h30 on the day of arrival. You can arrive at the Domaine from 13h30 to enjoy the leisure park.

Once on the Estate, you can enjoy our Aperitif hamper (to be reserved up to 24h in advance), or Local Menu (subject to availability).

We can recommend several restaurants near the Estate, so you can plan your stay as best as possible. Please contact reception for further information.

Yes, you can leave and come back whenever you like.

Your hot drinks will be ordered upon arrival if we did not receive your pre-arrival questionnaire. A breakfast hamper will be dropped off at your door, except for the Nids d’îles domes for which guests must come and collect their hamper at the relaxation area. Breakfast includes croissants, pains au chocolat and bread (baguette). There will also be a selection of jams and dulche de leche, butter and local apple juice.

If you have any allergies or are gluten-intolerant, please let us know at least 24/48h in advance.

No.

However, you may smoke out on your terrace, where we have put ashtrays. Nids d’îles tree dome guests are required not to smoke near the nets or forest. Ashtrays are at your disposal on the café-bar’s terrace.

Please do not bring your own barbecue or candles to the Estate.

Yes. Our sanitary facilities are only available to guests staying in our accommodation. You can shower and use conventional toilets there.

Our dry toilets are eco-friendly and practical. They are cleaned after every stay. Our dry toilets are very easy to use:

1. Take a spoonful of sawdust from the pile next to the toilet
2. Pour it into the bucket
3. Go about your business
4. Add another 3 spoonfuls of sawdust
(Leave the bucket where it is at all times)
The toilet paper is biodegradable so you can put it in the bucket too. However, please do not throw any sanitary protection products inside.

All our accommodation has heating, except for the Nids d’îles tree domes.

- In the Cabins, there are USB ports and standard sockets for charging your phones.
- In the Yurts, you can also plug in a phone charger.
- For the Nids d’îles tree domes, you can go and charge your phone in our relaxation area.

Yes, our accommodation is fitted with electrical sockets. A breathing apparatus can therefore be plugged in.
However, please inform us 24h in advance if you intend to do so.

A map of the Estate is available in the “Contact and Practical Information” tab.
There are also maps displayed throughout the Estate: At the entrance, inside and outside reception, on the terrace, at the Parcabout® circuit, and near the fountain.
We recommend taking a photo as printed maps are not available given our sustainable development convictions.

There are signposts up within the Estate.
For anyone walking through the Estate’s forest, we recommend taking a photo of the map so you can pinpoint where you are. You can also follow the coloured signposts that will guide you along the paths.

It spreads out over 63 hectares. It includes a 15th-century manor house, 48 hectares of forest, 15 hectares of meadows and parks, and 11 kilometres of paths.

Our cabins do not have a kitchen. Some simply have a micro-wave and fridge. Cutlery is provided with the Menu and Aperitif option.

Non, les appareils à raclette, plancha et autre appareil électroménager de cuisine ne sont pas autorisés dans les hébergements insolites.

Yes, the wellness centre is only open to guests staying in our accommodation.

No, it comes at an additional cost, to be paid when booking your tree house cabin, yurt or nids d'îles dome.

If you book a tree house lodge, the hot tub is included in the accommodation price.

You can book a slot up to 48h in advance, by calling us. The extra cost can be settled upon arrival. The wellness centre will be privatised during your session.

Guests must be aged 12 or over for the hot tub, and 16 or over for the sauna.

Yes, you can book a 1h session and enjoy both (sauna + hot tub). The price of this service is €90.

No, we do not offer any wellness treatments for now.

L'utilisation du bain nordique est déconseillée aux enfants, tout comme aux femmes enceintes et aux personnes fragiles de par la chaleur importante. L'utilisation est laissée à votre entière responsabilité.
Pour les plus jeunes enfants un temps de 20 minutes ne devrait pas être dépassé sous peine de provoquer une déshydratation ou un coup de chaud.
Nous rappelons évidemment que les bains nordiques doivent rester un endroit de détente et en aucun cas une piscine. Nous nous permettons le droit d'interdire l'accès aux enfants si l'usage est abusif et/ou non conforme.

Pour les cabanes perchées Harris, Kelso et Nessie, ainsi que pour les yourtes Tweed et Clyde équipées d'un bain nordique privatif, le prix est inclus dans la nuitée.
Attention, le bain nordique à l'espace bien-être est, lui, à réserver en option avec supplément.

Non, il est strictement interdit de faire ou d'entretenir un feu. Les Bains Nordiques sont chauffés au feu de bois par nos équipes uniquement. Il est également interdit de toucher aux éléments liés aux bains : pompes, bouchons de vidange, etc.

Le bain nordique privatif sera chauffé par nos équipes pour que vous puissiez en profiter toute la soirée. Il vous suffit de retirer les planches en bois qui recouvrent le bain, de vous glisser dedans et de profiter !
Vous souhaitez l'utiliser plusieurs fois ? Aucun souci, pensez cependant à remettre les planches entre 2 sessions pour éviter les pertes de chaleur.

If you forgot a personal effect and would like us to send it back, please contact us (email or phone) to sort out postage fees.